Privacy Policy

Last updated: July 4, 2026

1. Who we are

Chisu Automation is operated by Shenzhen Chisu Automation Equipment Co., Ltd. We provide automatic screw fastening machines and customized automation solutions for industrial customers.

Website: https://chi-su.com
Email: rou251119@gmail.com

2. Information we collect

When you submit a request form or contact us through this website, we may collect the information you choose to provide, including:

• Name, company name, email address, phone number, WhatsApp or other contact details.
• Country or region, industry, product interest, project requirements, production information, drawings, photos, or technical descriptions you submit.
• Communication records when you contact us by email, phone, WhatsApp, Zalo, or other channels.
• Basic website usage data, such as pages visited, device/browser information, IP address, referring page, and advertising campaign source, when analytics or advertising measurement tools are used.

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiry, evaluate project feasibility, and prepare quotations or technical proposals.
• To communicate with you about automatic screw fastening equipment, customized automation solutions, samples, tests, delivery, and after-sales support.
• To improve our website, advertising campaigns, customer service, and product information.
• To prevent spam, fraud, misuse, or unauthorized activity.
• To comply with applicable legal, accounting, and business record requirements.

4. Cookies, analytics, and advertising measurement

We may use cookies, analytics tools, or advertising platforms to understand website traffic, measure advertising performance, and improve our marketing. These tools may collect technical information such as browser type, device information, page views, approximate location, and campaign source.

We do not intentionally send sensitive personal information through advertising tracking tags. You can control or disable cookies through your browser settings.

5. How we share information

We do not sell your personal information. We may share information only when necessary with:

• Our internal sales, engineering, marketing, and customer service teams.
• Service providers that help us operate the website, receive form submissions, manage email, analyze traffic, host files, or provide customer communication tools.
• Logistics, installation, or technical partners when needed to evaluate or support your project.
• Authorities or third parties when required by law or necessary to protect our rights, safety, or business operations.

6. International transfer

Because we serve global customers, your information may be processed in China or other countries where our service providers operate. We take reasonable steps to protect your information when it is transferred or processed outside your country or region.

7. Data retention

We retain enquiry and communication records for as long as reasonably necessary to respond to your request, maintain business records, support project follow-up, and comply with legal obligations. In general, enquiry records may be kept for up to three years unless a longer retention period is required for contracts, accounting, warranty, or legal reasons.

8. Your choices and rights

You may contact us to request access, correction, deletion, or restriction of the personal information we hold about you. You may also ask us to stop sending marketing messages. We will respond to reasonable requests in accordance with applicable laws.

9. Data security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure. However, no website, email, or online transmission is completely secure.

10. Children's privacy

Our website and services are intended for business and industrial customers. We do not knowingly collect personal information from children.

11. Third-party links

This website may contain links to third-party websites or communication platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or data practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us at rou251119@gmail.com.